> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.shoperb.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to check "All orders", "Unpaid", "Unfulfilled", "Cancelled" and "Refunded":

### How to mark when the order is "Cancelled"?

If an order is cancelled, the status can be changed in the order view, click **"Cancel"**.


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1537_8ckpw2.png)

1. Click **"Reason"** in the cancellation view and choose a reason from the drop-down menu:

![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1541_1c3nufi.png)

2. Thick a box **"Notify"** if you would like to notify your client and "Restock items"  if the claimed quantity for products in this order will be restocked back to your store.

![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1542_f8qo13.png)

3. Click **"Close"** if you don't want to make changes and **"Cancel and refund"** if you would like to refund the money for the client:

![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1545_19s44ma.png)

**Note**: Cancelling an order is final and there is no undo.

### How to check "All orders", "Unpaid", "Unfulfilled", "Cancelled" and "Refunded":


###### All orders

1. Go to **"Product Management" **and **"Products"**
2. **"All Orders"** will show all of the listed products 

Order ID - Indicates order number
Date - If you move arrow down, the dates change to the earliest
Customer - indicates customer name
Payment - shows if the payment is  refunded, partially refunded, cancelled, pending or captured
Shipment - shows if the shipping is completed, awaiting fulfilment or pending
Total - shows the purchase total amount 


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1641_52yxms.png)

###### Unpaid

1. Click **"Unpaid"** from the orders list. This will show you the list of customers who haven't paid for their items. 


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1641_pop1rx.png)

###### Unfulfilled

1. Click **"Unfulfilled"** from the orders list. This will show the unfulfilled orders list, where you haven't filled in the orders yet. 


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1641_v2fx8w.png)

###### Cancelled

1.  Click **"Cancelled"** from the orders list. This will show you the cancelled orders list.


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1641_1n97nqv.png)

###### Refunded

1.  Click **"Refunded"** from the list. This shows you the list of customers who you have given refunds.  


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1641_a57yda.png)

### How to download orders?

1. Click **"Download orders"** from the right corner at the top.
2. Choose **"Current Month"** and **"Previous Month".**


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1642_11gs76e.png)