Articles on: Order Management

How to mark when the order is "Cancelled"?

How to mark when the order is "Cancelled"?



If an order is cancelled, the status can be changed in the order view, click "Cancel".




Click "Reason" in the cancellation view and choose a reason from the drop-down menu:



Thick a box "Notify" if you would like to notify your client and "Restock items" if the claimed quantity for products in this order will be restocked back to your store.



Click "Close" if you don't want to make changes and "Cancel and refund" if you would like to refund the money for the client:



Note: Cancelling an order is final and there is no undo.

Updated on: 03/06/2020

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