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# How to mark when the order is "Cancelled"?

### How to mark when the order is "Cancelled"?

If an order is cancelled, the status can be changed in the order view, click **"Cancel"**.


![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1537_8ckpw2.png)

1. Click **"Reason"** in the cancellation view and choose a reason from the drop-down menu:

![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1541_1c3nufi.png)

2. Thick a box **"Notify"** if you would like to notify your client and "Restock items"  if the claimed quantity for products in this order will be restocked back to your store.

![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1542_f8qo13.png)

3. Click **"Close"** if you don't want to make changes and **"Cancel and refund"** if you would like to refund the money for the client:

![](https://storage.crisp.chat/users/helpdesk/website/d70911b005775800/screen-shot-2020-05-13-at-1545_19s44ma.png)

**Note**: Cancelling an order is final and there is no undo.