Orders

How to manage orders?

In this article we will discuss how order has a status which can be changed during the order cycle process.   

A new order

When an order is created, its status will be a blue icon next to orders in menu tab, which will also indicate how many new orders you have. When the order status is changed, the number on the icon will change accordingly. 

Shipment, payment information and order status

Every product that requires shipping will be needing a shipment status in the order view. Therefore, when an order comes in, you need to mark three things: the payment information, shipment information and order status.

If you choose an order from the list, you have a choice:

You can "Mark as paid", "Fulfil items" and "Cancel" order. 



"Print" option in order view will open the invoice view that can then be printed out.

How to mark when the order is "Cancelled"?

If an order is cancelled, the status can be changed in the order view, click "Cancel".




Click "Reason" in the cancellation view and choose a reason from the drop-down menu:



Thick a box "Notify" if you would like to notify your client and "Restock items" if the claimed quantity for products in this order will be restocked back to your store.



Click "Close" if you don't want to make changes and "Cancel and refund" if you would like to refund the money for the client:



Note: Cancelling an order is final and there is no undo.

How to check "All orders", "Unpaid", "Unfulfilled", "Cancelled" and "Refunded":

All orders

Go to "Product Management" and "Products"
"All Orders" will show all of the listed products

Order ID - Indicates order number
Date - If you move arrow down, the dates change to the earliest
Customer - indicates customer name
Payment - shows if the payment is refunded, partially refunded, cancelled, pending or captured
Shipment - shows if the shipping is completed, awaiting fulfilment or pending
Total - shows the purchase total amount

Unpaid

Click "Unpaid" from the orders list. This will show you the list of customers who haven't paid for their items.

Unfulfilled

Click "Unfulfilled" from the orders list. This will show the unfulfilled orders list, where you haven't filled in the orders yet.

Cancelled

Click "Cancelled" from the orders list. This will show you the cancelled orders list.

Refunded

Click "Refunded" from the list. This shows you the list of customers who you have given refunds.

How to download orders?

Click "Download orders" from the right corner at the top.
Choose "Current Month" and "Previous Month".

Updated on: 19/05/2020